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Returns & Refunds Policy

CANCELLATIONS

An order can be cancelled up to one day before despatch.

A  full refund will be credited to your credit card or bank account.

Exceptions:

  1. The order is a large or multi-unit order
  2. The gift is custom-made or contents were changed to meet your requirements.

RETURNS

Damaged Defective or incorrect items

In the event your gift is damaged in transit, defective or incorrect, please contact us at gifts@mygoodness.co.nz to arrange a return at no cost to you. Our policy is to replace the returned products with new items.

Returns Criteria

Our returns policy is valid for only 14 days, meaning we cannot accept a returned gift 14-days after purchase date.

The returned gift must be unused and in the same condition as it was when you received it and in its original packaging.

How to Return Gifts

  1. Email us at gifts@mygoodness.co.nz
  2. Include your order number, this can be found on your order confirmation email. If you do not have the order number provide full name and email address of the person who ordered the gift or the name and delivery address of the person receiving the gift.
  3. Provide detail of why you are returning the gift. 
  4. If the gift is damaged or defective please include a photo of the damaged item(s) to the email. 
  5. If you believe you received the wrong gift please attach a photo of the gift.
  6. We will contact you within 48 hours and advise of next steps. This may include return of the whole gift, if this is the case we will arrange for the courier to pick-up.
  7. Notification of returns should be made within 14 working days of the delivery of the gift.
  8. Due to the nature of our gifts, we are unable to accept returns due to change of mind.

REFUNDS

  • Our policy is to replace defective or damaged items.
  • In certain situations we will refund the purchaser (not recipient) for an item or gift if this is requested.
  • Please advise in email at gifts@mygoodness.co.nz if you are seeking a refund.
  • We will advise by return email within 48 hours of status of request.
  • Refunds will be paid to purchases credit card or bank account.